Store AssociateDeliver next-generation customer service.
Future-proof your sales floor and generate rapid ROI with mobile and tablet apps that empower your associates to deliver superior service, drive sales and maximize efficiency.
/ Customer Concierge
Deliver seamless, personalized service with an end-to-end clienteling solution.
/ Sales Companion
Sell smarter and drive incremental sales with robust assisted selling features.
/ Mobile PoS
Bust queues and check-out anywhere with a user-friendly mobile POS.
/ Associate Profiles
Create, manage and grow personal profiles and become brand advocates.
Deliver a personalized store experience to each and every customer.
Give your associates instant access to detailed customer profiles that enable them to view a complete history of each customer’s interaction with your store and products. Associates can quickly find and view customer profiles, add notes on customer preferences and sign-up customers to your CRM and loyalty programs.
/ Purchase History
/ Loyalty Status
/ Wishlists & Likes
/ Sizes & Preferences
/ Ratings & Reviews
/ Product Suggestions
Manage customer service in real-time.
Manage customer service in real-time with a breakthrough solution that connects staff across your sales floor, back-store, service counters and fitting rooms. Associates can manage customer requests coming from within the store, other store locations, your website and mobile apps.
Create and manage customer bookings and appointments.
Enable associates to create, receive and manage customer appointments. Allow your customers to plan their store visits and setup appointments with preferred associates.
Leverage Kinetic’s full booking managment platform to create and deliver a seamless end-to-end booking experience.
Build one-to-one customer relationships with instant messaging.
Activate conversational commerce. Keep your most valuable customers engaged and build lasting relationships with them by enabling instant direct messaging. Associates can manage customer lists and send your top customers ongoing store updates and personal product suggestions.
Leverage Kinetic’s virtual associate platform to empower your associates to engage customers and drive sales on your website.
Make every associate a product expert and help them close sales.
Enable your associates to engage your customers with your full brand and product catalog and answer any question they have with detailed product information.
Drive incremental sales with an assisted selling companion.
Empower your associates to make personal product recommendations and drive incremental sales with instant access to cross-selling, up-selling and alternate product suggestions.
Avoid losing sales with an endless aisle.
Never miss a sale by enabling your associates to instantly find stock and sell products from any store location, your online product catalog and drop-ship partners.
Bust queues and check-out customers anywhere in the store.
Allow your associates to bust queues and checkout customers anywhere in the store with a user-friendly, safe and secure mobile POS. Kinetic’s platform includes pre-built integrations with major payment gateways and order management systems.
Deliver seamless in-store and curbside pickup programs.
Enable your associates to receive and manage pickup orders coming from your website, mobile app or other store locations. Kinetic’s platform equips your associates with a robust picklist management tool and notifies them when customers arrive at stores.
You can also leverage Kinetic’s booking management to enable customers to schedule pickup times at your stores.
Enable your associates to build and grow their personal profiles.
Enable associates to create and manage their personal profiles. Help them share their product knowledge and passion with your customers. Keep them engaged with everything happening in your stores and with your business. Allow them to view and track their personal performance.
Showcase their product expertise with lists and collections.
From associate to expert. From expert to advocate. Enable your associates to express their product knowledge and passion by creating and sharing product picks, lists and collections with with your customers.
Keep in-the-know with store updates and notifications.
Keeping associates in-the-know with store bulletin boards, messages and notifications from corporate headquarters, district managers and store managers.
Monitor their personal and store performance.
Give associates insight into their personal performance and the performance of their store with performance metrics and leaderboards.
Continue to learn and grow their product knowledge.
Provide associates with instant access to your learning materials. Help associates continue to grow with ongoing brand, product and customer service content.
/ Rapid App Development.
/ Limitless Scalability.
/ Multi-layered Security.
/ Seamless and Safe Checkout.
/ Platform Monitoring.
/ Pre-built integrations.
/ Catalog management
/ Analytics and measurement.
/ Central app management
/ Device Management
Powered by the Kinetic Commerce Platform.
Each Kinetic Commerce product and solution is powered by the Kinetic Commerce SaaS Platform that enables you to bring new solutions to market with startup speed and limitless scale.
/ Your Technology Stack
Pre-built integrations with your existing retail systems, including eComm, inventory, OMS, payment, POS, CRM, CMS and analytics.
/ Kinetic Commerce Platform
Micro-service architecture designed for retail that equips you with building blocks to create and deliver solutions with speed and efficiency.
/ Kinetic Commerce Solutions
Flexible SDKs, APIs and libraries that enable you to create the exact experience you want across each Kinetic Commerce solution.
/ Cloud Based
Safe and secure cloud infrastructure optimized for speed, stability and performance with endless scale.