Retail experience transformation.

Kinetic Commerce's lab is led by world-class designers and engineers who collaborate with our clients to envision and create flawless retail experiences.

Think it. Make it. Test it. Scale it.

Kinetic's lab will help you transform your retail experience through a unique,
human-centered design and development process that puts the needs of your customers and associates at the centre of everything we create.

/ Progressive Vision

Keep in front of emergent customer, market and tech trends to plan for future commerce scenarios. Kinetic's lab will help you identify early opportunities and work with you to conceptualize and design next-generation products, services and experiences.

/ Design-Thinking

Put your customers and associates at the center of everything you create. Kinetic's lab employs a unique customer-centered design process that helps you gain an intimate understanding of your customer's needs and create empathetic experiences for them.

/ Rapid Development

Kinetic's lab specializes in iterative prototyping and user testing. We work closely with our clients to plan and conduct beta tests, controlled experiments, and pilot programs to validate new concepts fast prior to investing in full scale development.

/ Continuous Innovation

Drive agile innovation through consistent testing, learning and refinement. Kinetic's lab is powered by a cutting-edge technology platform that provides you with flexible building blocks to continuously create new experiences with startup speed.


Kinetics multidisciplinary design team collaborates with our clients to envision and create beautifully connected products, services and experiences that span multiple platforms, devices and environments.


/ Experience Design

/ Customer journey mapping
/ Service blueprinting
/ Retail environment design

/ Interaction Design

/ Information architecture
/ User interface design
/ Usability and human factors

/ Rapid Prototyping

/ Paper prototypes
/ Interactive prototypes
/ Service prototypes



Kinetics engineering lab employs a proven agile development and continuous delivery process to help our clients and partners bring software and apps to market with unmatched speed and efficiency.


/ Full Stack Development

/ Web, mobile, tablet, wearables
/ Kiosks and interactive displays
/ Emerging tech (IoT, AR, VR, AI)
/ Behaviour and test-driven development

/ Deployment & Operations

/ Continuous integration and deployment
/ Hardware and infrastructure planning
/ Monitoring (infrastructure, app, network)
/ 24-7 support and maintenance

/ Agile Program Delivery

/ Agile program management
/ Agile project management
/ Rigorous testing, QA, and UAT


Kinetics research team helps our clients keep in front of emerging market and technology trends and provides them with intimate customer insights to make informed creative and strategic decisions.


/ Customer Insights

/ Rapid ethnography
/ Customer context labs
/ Co-creation workshops

/ User Testing

/ Usability workshops
/ Co-creation workshops
/ Service role-playing

/ Future Research

/ Environmental scanning
/ Trend briefs/scenarios
/ Tech proof of concept


Experience Showrooms

Kinetic's lab includes fully-functional experience showrooms that we use to demonstrate and test new connected commerce experiences. We co-create experience showrooms with our partners to be used for early stakeholder demonstrations and to conduct user testing, within a controlled environment, prior to implementing real-world pilot programs.

Contact Us Today!

+1(416) 899-0761