Deliver next-generation customer service.


Future-proof your sales floor and generate rapid ROI with mobile and tablet apps that empower your associates to deliver superior service, drive sales and maximize efficiency.

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/ Customer Concierge

Deliver seamless, personalized service with an end-to-end clienteling solution.


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/ Sales Companion

Sell smarter and drive incremental sales with intelligent assisted selling features.


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/ Mobile POS

Bust queues and check-out anywhere with a user-friendly mobile point-of-sale.


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/ Associate Profiles

Create, manage and grow personal profiles and become brand advocates.


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85%

of customers still prefer to shop at physical stores.

50%

of customers are more apt to buy when helped by a sales associate who knows their stuff.

46%

of associates say they feel embarassed by their lack of product knowledge.

57%

of associates feel that customers know more than they do about the product they're selling.

Kinetic Commerce puts instant brand, product and customer knowledge at your associates' fingertips to help them sell smarter and deliver seamless, personalized service to every customer.

Customer Concierge


Deliver a personalized store experience to each and every customer.


Give your associates instant access to detailed customer profiles that enable them to view a complete history of each customer's interaction with your store and products. Associates can quickly find and view customer profiles, add notes on customer preferences and sign-up customers to your CRM and loyalty programs.

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/ Purchase History
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/ Loyalty Status
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/ Wishlists & Likes
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/ Sizes & Preferences
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/ Ratings & Reviews
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/ Product Suggestions


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Manage customer service in real-time.


Manage customer service in real-time with a breakthrough solution that connects staff across your sales floor, back-store, service counters and fitting rooms. Associates can manage customer requests coming from within the store, other store locations, and your website/mobile application.

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Create and manage customer bookings and appointments.


Enable associates to create, receive and manage customer appointments. Allow your customers to plan their store visits and setup appointments with preferred associates.

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Build one-to-one customer relationships with instant messaging.


Activate conversational commerce. Keep your most valuable customers engaged and build lasting relationships with them by enabling instant direct messaging. Associates can manage customer lists and send your top customers ongoing store updates and personal product suggestions.

Sales Companion


Make every associate a brand and product expert.


Enable your associates to engage your customers with your full brand and product catalogue and answer any question they have with detailed product information.

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Drive incremental sales with an assisted selling companion.


Empower your associates to make personal product recommendations to customers and drive incremental sales with instant access to cross-selling, up-selling and alternate product suggestions.

Avoid losing sales with full catalogue access.


Never miss a sale by enabling your associates to instantly find stock and sell products from any store location, your online product catalogue and drop-ship partners.

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Mobile POS


Bust queues and check-out customers anywhere in the store.


Allow your associates to bust queues and checkout customers anywhere in the store with a user-friendly, safe and secure mobile POS. Kinetic's platform includes prebuilt integrations with major payment gateways and order management systems.

Implement seamless in-store pickup programs.


Drive incremental sales with seamless implementation of click-and-collect and in-store pickup programs. Associates can receive and manage orders coming from the web, mobile or other store locations. With instant notifications when customers are near and arrive at the store for pickup.

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Associate Profiles


Create, manage and grow their personal associate profiles.


Enable associates to create and manage their personal profiles. Enable the to express and share their product knowledge and passion with your customers. Keep them informed and connected with everything happening in your stores and with your business.

Showcase their product expertise with lists and collections.


From associate to expert. From expert to advocate. Enable your associates to express their product knowledge and passion by creating and sharing product picks, lists and collections with with your customers.

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Keep in-the-know with store updates and notifications.


Keeping associates in-the-know with store bulletin boards, messages and notifications from corportate headquarters, district managers and store managers.

Monitor their personal and store performance.


Give associates insight into their personal performance and the performance of their store with performance metrics and leaderboards.

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Continue to learn and grow their product knowledge.


Provide associates with instant access to your learning materials. Help associates continue to grow with ongoing brand, product and customer service content.

Technical
Highlights


/ Multi-device & multi-platform

All associate application features and functionality are available on mobile, tablet and wearable devices on iOS and Android.

/ Rapid App Development

Comprehensive SDKs and prebuilt integrations with your existing systems enable you to get associate apps to market within just weeks.

/ Limitless Scalability

Elastic architecture with highly-scalable cloud infrastructure allows you to scale as fast as you want without worrying about performance.

/ Multi-layered Security

Keep all of your information safe and secure. Including intelligent WAF rules, dedicated connections and careful data monitoring.

/ Safe and Secure Checkout

Secure checkout including PCI standard integration with major payment gateways, order management and warehouse management systems.

/ Platform Monitoring

Comprehensive monitoring at all layers (software, hardware and network) with real-time reports and event-based alerts / notifications.

/ Pre-built integrations

Pre-built integrations with major ecommerce, inventory, OMS, payment, CRM, CMS and analytics platforms.

/ Catalogue management

Manage product catalogues and content across stores with control of categories, pricing, language and currency.

/ Analytics and measurement

Generate detailed customer, associate and store analytics by tracking and measuring interaction and performance across applications.

/ Central app management

Design, develop, deploy and manage applications for all of your store locations and across different brands / banners with one central platform.

/ Device Management

Seamless over-the-air installation and updates through best-in-breed Mobile Device Management (MDM) services.

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Powered by the Kinetic Commerce platform.




Each Kinetic Commerce solution is powered by the Kinetic Comemrce SaaS platform that enables you to bring new solutions to market with startup speed and limitless scale.

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/ Your Technology Stack
Prebuilt integrations with your existing retail systems, including eComm, inventory, OMS, payment, POS, CRM, CMS and analytics.

/ Kinetic Commerce Platform
Micro-service architecture designed for retail that equip you with building blocks to create and deliver solutions with speed and efficiency.

/ Kinetic Commerce Solutions
Flexible SDKs, APIs and libraries that enable you to create the exact experience you want across each Kinetic Commerce solution.

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Enterprise SAAS

Drive performance and reduce costs while continuously innovating. Kinetic Commerce provides you with a robust enterprise SaaS solution optimized for speed, scale and security.

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/ Cloud Based
Safe and secure cloud infrastructure optimized for speed, stability and performance with endless scale.

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/ 24-7 Support
Dedicated support with rapid response time from Kinetic’s skilled and passionate support team.

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/ 99.9% Uptime
Guaranteed 99.9% uptime across all Kinetic Commerce systems and applications.

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/ Continuous Updates
Regular platform updates with ongoing development of new features and functionality.

Contact Us Today!

+1(416) 899-0761
info@kineticcommerce.com