Create a flawless mobile customer experience.
Connect your customers online and offline shopping journey with mobile apps that give them instant access to personal content and tools that will deliver the most seamless retail experience they've ever had.
Engage customers with a seamless and consistent shopping experience across every device they own.
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Allow customers to customize their brand and shopping experience to their personal tastes and preferences.
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Drive incremental sales and build lasting customer relationships with mobile marketing and loyalty programs.
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Connect customers with your stores and give them access to personal tools and content while they shop.
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The Kinetic Commerce platform helps you leverage the power of emerging mobile technology to create seamless online-to-offline shopping journeys for your customers.
Seamless Shopping
Deliver a seamless shopping experience across each of your customers' devices.
The Kinetic platform offers flexible user interfaces with expansive libraries across mobile, tablet and wearable devices. Every module was designed, tested and optimized through countless hours of real-world user testing.
Give your customers instant access to rich product content.
Let your customers know what's new, what's good and what's on sale. Put detailed product information and valuable purchase decision aids in their fingertips to drive conversion.
Help your customers find exactly what they are looking for.
Make finding products a breeze with lightning fast search, comprehensive filters and real-time inventory lookup that enables customers to find products at the nearest, or their favourite store locations.
Keep customers engaged with brand and marketing content.
Engage, inform and inspire your customers with contextual brand and marketing content that is optimized to deliver a consistent experience across all devices and screen sizes.
Optimize conversions with a streamlined checkout process.
Drive sales with a streamlined checkout process that is optimized for conversion. With instant one-touch payment and multiple payment and fulfillment options including delivery and in-store pickup. Kinetic's mobile commerce platform includes safe and secure integration with all major payment gateways (plus Apple Pay and Google Wallet) and OMS platforms.
Personalized Experience
Empower your customers to personalize their experience.
Give your customers full control customize their experience with an array of personalized features and content.
Let your customers tell you what their personal preferences are.
Greet your customers with a personalized onboarding process that enables them to customize their app experience to their personal tastes and preferences. With fast and easy account creation, social sign-up W log-in and integration with major CRM platforms.
Enable your customers to plan their store visit and book appointments.
Let customers plan their store visit and book appointments and consultations with preferred associates at their favourite stores.
Leverage Kinetic's full booking managmeent platform to create and deliver a seamless end-to-end booking experience.
Activate conversational commerce with instant messaging.
Enable customers to connect with your brand, shop for products and build one-to-one connections with your associates via live chat and video chat. Customers can receive real-time advice and personal product suggestions from your associates or chat bots.
You can leverage Kinetic's associate application or virtual associate platform to manage live chat and video chat with your customers.
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Marketing & Loyalty
Reach your customers during moments of relevance.
Enhance your marketing mix with highly-targeted mobile communications. Kinetic Commerce enables you to create, deliver and manage mobile marketing campaigns.
Reward and build lasting bonds with your customers.
Leverage mobile to take your loyalty and member programs to new heights. Create, distribute and manage mobile member / loyalty cards. Deliver and redeem mobile coupons, vouchers and tickets.
Capture customer data. Test and optimize performance.
Tag and track every interaction across every application. Test and optimize performance with in-app A/ B testing. Generate comprehensive analytisc reports and dashboards.
Store Connection
Unify your digital and physical retail experience.
Connect your customers with your stores on their mobile devices and give them instant access to personal and contextual content and tools that will deliver the most seamless retail shopping experience they've ever had.
Equip your customers with a personal store concierge.
Equip customers with a mobile concierge that enables them to quickly input the type of products they're looking for and provides them with relevant product matches and personal product recommendations.
Provide your customers with convenient self-service tools.
Customers can scan products to instantly view rich product content, check store inventory and purchase products from the store or from other store locations.
Enable customers to connect with featured product merchandise.
Customers can instantly connect with featured products and displays throughout your stores to view extended information and inspiration.
Establish a real-time connection between your customers and associates.
Customers can request assistance from anywhere in the store to instantly connect with one of your associates.
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Add a new in-store mobile experience to your existing mobile app.
Already have a mobile app? Perfect. You can add Kinetic Commerce's in-store mobile experience to your existing app within just weeks.
Technical
Highlights
Enable all features and functionality on web, native and hybrid applications on iOS and Android for mobile, tablet and wearable devices.
Comprehensive SDKs and prebuilt integrations with your existing systems enable you to get associate apps to market within just weeks.
Seamless shopping experience designed, tested and optimized through countless of user testing across each platform and device.
Flexible templates optimized through consistent user testing with extensive front-end libraries and comprehensive SDKs that give you full creative control.
Configure and manage direct and location/proximity-based notifications including integration with major CRM / marketing platforms (Salesforce Marketing Cloud).
Streamlined checkout optimized for conversion. With secure checkout including full integration with major payment gateways and OMS platforms.
Elastic architecture with highly-scalable cloud infrastructure allows you to scale as fast as you want without worrying about performance.
Multi-layered security to keep all of your information safe and secure. Including intelligent WAF rules, dedicated connections and careful data monitoring.
Seamless design, development, deployment and management of multiple apps across brands / banners with one central management platform.
Comprehensive monitoring at all layers (software, hardware and network) with real-time reports and event-based alerts / notifications.
Prebuilt integrations with major ecommerce, inventory, OMS, payment, CRM, CMS and analytics platforms.
Generate detailed user analytics across all applications including full integration with major analytics platforms and A/B testing platforms.
Powered by the Kinetic Commerce platform.
Each Kinetic Commerce solution is powered by the Kinetic Commerce SaaS platform that enables you to bring new solutions to market with startup speed and limitless scale.
/ Your Technology Stack
Prebuilt integrations with your existing retail systems,
including eComm, inventory, OMS, payment, POS, CRM, CMS and
analytics.
/ Kinetic Commerce Platform
Micro-service architecture designed for retail that equips you with building blocks to create and deliver solutions with speed and efficiency.
/ Kinetic Commerce Solutions
Flexible SDKs, APIs and libraries that enable you to create the exact experience you want across each Kinetic Commerce solution.
Enterprise SaaS
Drive performance and reduce costs while continuously innovating. Kinetic Commerce provides you with a robust enterprise SaaS solution optimized for speed, scale and security.
/ Cloud Based
Safe and secure cloud infrastructure optimized for speed,
stability and performance with endless scale.
/ 24-7 Support
Dedicated support with rapid response time from Kinetic’s skilled
and passionate support team.
/ 99.9% Uptime
Guaranteed 99.9% uptime across all Kinetic Commerce systems and
applications.
/ Continuous Updates
Regular platform updates with ongoing development of new features
and functionality.