Store Associate
Deliver next-generation customer service.


Future-proof your sales floor and generate rapid ROI with mobile and tablet apps that empower your associates to deliver superior service, drive sales and maximize efficiency.

/ Customer Concierge

Deliver seamless, personalized service with an end-to-end clienteling solution.

/ Sales Companion

Sell smarter and drive incremental sales with robust assisted selling features.

/ Mobile POS

Bust queues and check-out anywhere with a user-friendly mobile POS.

/ Associate Profiles

Create, manage and grow personal profiles and become brand advocates.

Kinetic Commerce puts instant brand, product and customer knowledge at your associates' fingertips to help them sell smarter and deliver seamless, personalized service to every customer.

Customer Concierge

Deliver a personalized store experience to each and every customer.

Give your associates instant access to detailed customer profiles that enable them to view a complete history of each customer's interaction with your store and products. Associates can quickly find and view customer profiles, add notes on customer preferences and sign-up customers to your CRM and loyalty programs.

/ Purchase History
/ Loyalty Status
/ Wishlists & Likes
/ Sizes & Preferences
/ Ratings & Reviews
/ Product Suggestions


Manage customer service in real-time.

Manage customer service in real-time with a breakthrough solution that connects staff across your sales floor, back-store, service counters and fitting rooms. Associates can manage customer requests coming from within the store, other store locations, your website and mobile apps.

Provide the most seamless service your
    customers have ever had: In-Store Pickup Orders, Manage Fitting Rooms, Appointment Bookings, Pick-List Management,
    Instant Chat, Mobile Checkout

Create and manage customer bookings and appointments.

Enable associates to create, receive and manage customer appointments. Allow your customers to plan their store visits and setup appointments with preferred associates.

Leverage Kinetic's full booking managmeent platform to create and deliver a seamless end-to-end booking experience.

Build one-to-one customer relationships with instant messaging.

Activate conversational commerce. Keep your most valuable customers engaged and build lasting relationships with them by enabling instant direct messaging. Associates can manage customer lists and send your top customers ongoing store updates and personal product suggestions.

Leverage Kinetic's virtual associate platform to empower your associates to engage customers and drive sales on your website.

Sales Companion

Make every associate a product expert and help them close sales.

Enable your associates to engage your customers with your full brand and product catalog and answer any question they have with detailed product information.

Drive incremental sales with an assisted selling companion.

Empower your associates to make personal product recommendations and drive incremental sales with instant access to cross-selling, up-selling and alternate product suggestions.

Avoid losing sales with an endless aisle.

Never miss a sale by enabling your associates to instantly find stock and sell products from any store location, your online product catalog and drop-ship partners.

Mobile POS

Bust queues and check-out customers anywhere in the store.

Allow your associates to bust queues and checkout customers anywhere in the store with a user-friendly, safe and secure mobile POS. Kinetic's platform includes pre-built integrations with major payment gateways and order management systems.

Deliver seamless in-store and curbside pickup programs.

Enable your associates to receive and manage pickup orders coming from your website, mobile app or other store locations. Kinetic's platform equips your associates with a robust picklist management tool and notifies them when customers arrive at stores.

You can also leverage Kinetic's booking management to enable customers to schedule pickup times at your stores.

Associate Profiles

Enable your associates to build and grow their personal profiles.

Enable associates to create and manage their personal profiles. Help them share their product knowledge and passion with your customers. Keep them engaged with everything happening in your stores and with your business. Allow them to view and track their personal performance.

Showcase their product expertise with lists and collections.

From associate to expert. From expert to advocate. Enable your associates to express their product knowledge and passion by creating and sharing product picks, lists and collections with with your customers.

Keep in-the-know with store updates and notifications.

Keeping associates in-the-know with store bulletin boards, messages and notifications from corporate headquarters, district managers and store managers.

Monitor their personal and store performance.

Give associates insight into their personal performance and the performance of their store with performance metrics and leaderboards.

Continue to learn and grow their product knowledge.

Provide associates with instant access to your learning materials. Help associates continue to grow with ongoing brand, product and customer service content.

Technical
Highlights


/ Multi-device & multi-platform

All associate application features and functionality are available on mobile, tablet and wearable devices on iOS and Android.

/ Rapid App Development

Comprehensive SDKs and pre-built integrations with your existing systems enable you to get associate apps to market within just weeks.

/ Limitless Scalability

Elastic architecture with highly-scalable cloud infrastructure allows you to scale as fast as you want without worrying about performance.

/ Multi-layered Security

Keep all of your information safe and secure. Including intelligent WAF rules, dedicated connections and careful data monitoring.

/ Safe and Secure Checkout

Secure checkout including PCI standard integration with major payment gateways, order management and warehouse management systems.

/ Platform Monitoring

Comprehensive monitoring at all layers (software, hardware and network) with real-time reports and event-based alerts / notifications.

/ Pre-built integrations

Pre-built integrations with major ecommerce, inventory, OMS, payment, CRM, CMS and analytics platforms.

/ Catalog management

Manage product catalogs and content across stores with control of categories, pricing, language and currency.

/ Analytics and measurement

Generate detailed customer, associate and store analytics by tracking and measuring interaction and performance across applications.

/ Central app management

Design, develop, deploy and manage applications for all of your store locations and across different brands / banners with one central platform.

/ Device Management

Seamless over-the-air installation and updates through best-in-breed Mobile Device Management (MDM) services.

Powered by the Kinetic Commerce Platform.




Each Kinetic Commerce product and solution is powered by the Kinetic Commerce SaaS Platform that enables you to bring new solutions to market with startup speed and limitless scale.

Connecting through the Kinetic Commerce Platform Connecting through the Kinetic Commerce Platform

/ Your Technology Stack
Pre-built integrations with your existing retail systems, including eComm, inventory, OMS, payment, POS, CRM, CMS and analytics.

/ Kinetic Commerce Platform
Micro-service architecture designed for retail that equips you with building blocks to create and deliver solutions with speed and efficiency.

/ Kinetic Commerce Solutions
Flexible SDKs, APIs and libraries that enable you to create the exact experience you want across each Kinetic Commerce solution.

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Enterprise SaaS

Drive performance and reduce costs while continuously innovating. Kinetic Commerce provides you with a robust enterprise SaaS solution optimized for speed, scale and security.


/ Cloud Based
Safe and secure cloud infrastructure optimized for speed, stability and performance with endless scale.


/ 24-7 Support
Dedicated support with rapid response time from Kinetic’s skilled and passionate support team.


/ 99.9% Uptime
Guaranteed 99.9% uptime across all Kinetic Commerce systems and applications.


/ Continuous Updates
Regular platform updates with ongoing development of new features and functionality.