Virtual Associate.Empower your associates to drive sales online.
/ Virtual Consultations
Service customers in real-time via live chat and video chat consultations.
/ Customer Directory
Discover your customers’ preferences and build detailed customer profiles.
/ Sales Companion
Make personal product suggestions and create product lists for customers.
/ Associate Console
Live Chat & Video Chat
Create real customer connections in real-time.
Enable your associates to engage customers the moment they need support and deliver personal consultations via live chat and video chat.
Engage customers the moment they need help.
Greet your customers when they arrive on your site and be ready to offer support the moment they need it. Associates can receive or initiate chats with customers to answer questions and share product knowledge.
Have face-to-face customer consultations via video chat.
Enable your associates to provide personal consultations to your customers and do rich product demonstrations via video chat. Associates can initiate video chat consultations or customers can book consultations in advance.
Let your customers book virtual consultations.
Enable youe customers to book consultations with virtual assocaites in advance.
You can leverage Kinetic’s full booking managment platform to create and deliver a seamless end-to-end booking experience.
Equip your associates with comprehensive customer information.
Give your associates instant access to detailed customer profiles that enable them to deliver more meaningful service. Associates can create new customer profiles and sign-up customers to your CRM and loyalty programs.
Give your associates instant access to your customer directory.
Associates can view a complete history of each customer’s interaction with your brand and products while servicing them.
Conduct quick personal assessments to capture customer preferences.
Associates can create forms and guide customers through quick personal assessments to discover and capture their unique needs and preferences.
Sign-up customers to your marketing and loyalty programs.
Associates can create new customer accounts and sign-up customers to your marketing and loyalty programs. The Kinetic Commerce Platform has pre-built integrations with major marketing, CRM and loyalgy platforms.
Help your customers discover and purchase the right products.
Give your associates instant access to your full product catalog. Equip your associates with tools to quickly answer product questions and make meaningful product recommendations.
Instant access to your full product catalog.
Put detailed product information at your associates fingertips. Associates can browse and search your full product catalog, view product details and check inventory (online and in-store).
Make quick and relevant product suggestions.
Enable your associates to send personal product suggestions to customers. Customers can view product details, add products to their shopping cart and proceed to checkout from within the live chat widget.
Curate personal product lists for customers.
Enable your associates to create personal product lists for customers. Customers can view product details and purchase products from within the live chat widget, or receive their product list via email. Associates can create, save and manage product lists for quick access while servicing customers.
Manage all customer sessions with a central web console.
Enable your associates to manage customer service with a central web console that equips them with robust team collaboration, workflow management and reporting tools.
LiveChat console enriched with Kinetic Commerce apps.
We combine Livechat’s industry leading live chat management platform with Kinetic’s industry leading associate apps to offer retailers the most comprehensive online customer service solution available in the market.
/ Customer Management
/ Team Collaboration
/ Workflow Management
/ Chatbot Management
/ Reports & Analytics
/ Security & Privacy
Create a new sales channel that will differentiate your site experience and drive incremental revenue for your business.
/ Personalized Experience
/ Competitive Differentiation
Leverage your associates to differentiate your site experience from your competitors.
/ New Sales Channel
/ Higher Conversion Rate
/ Higher Order Value
/ Optimized Sales Efficiency
/ Extended Associate Hours
/ Expanded Salesforce
/ Customer Data Capture
Leverage your associates to capture new and more comprehensive customer data on your site.
/ CRM & Loyalty Activation
/ Customer Relationships
/ Business Intelligence
Powered by the Kinetic Commerce Platform.
Each Kinetic Commerce product and solution is powered by the Kinetic Commerce SaaS Platform that enables you to bring new solutions to market with startup speed and limitless scale.
/ Your Technology Stack
Pre-built integrations with your existing retail systems, including eComm, inventory, OMS, payment, POS, CRM, CMS and analytics.
/ Kinetic Commerce Platform
Micro-service architecture designed for retail that equips you with building blocks to create and deliver solutions with speed and efficiency.
/ Kinetic Commerce Solutions
Flexible SDKs, APIs and libraries that enable you to create the exact experience you want across each Kinetic Commerce solution.
/ Cloud Based
Safe and secure cloud infrastructure optimized for speed, stability and performance with endless scale.